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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Justin Webber-Claxton

Justin Webber-Claxton

May 30, 2024

5  out of  5
rating by Justin Webber-Claxton
"This state farm is awesome and friendly! Jeanie, Steve and the crew will take care of you!!! They will do everything they can to save you money and take care of your home, car or life insurance! Btw, little disappointed this Steve Irwin doesn’t have an Australian accent, but it’s fine. Lol"
Profile photo of Kenny Cristillo

Kenny Cristillo

April 22, 2024

5  out of  5
rating by Kenny Cristillo
"Very helpful!! I had called Steve up one day to find out about road side assistance due to having a flat tire. Before I knew it Steve showed up and helped me change it. I was in dress clothes so he did all the dirty work. “Like a good neighbor, Steve Irwin WAS THERE”!"
Profile photo of Michelle Turner

Michelle Turner

April 22, 2024

5  out of  5
rating by Michelle Turner
"Steve is a wonderful Agent!!! He’s quick to give information and thorough Agent!! I suggest anyone could go to him and be very pleased!!!!!"
Profile photo of Tina Forrester

Tina Forrester

March 1, 2024

5  out of  5
rating by Tina Forrester
"Called around looking for more reasonably priced auto insurance and was speaking with Jenny who was super helpful and saved me almost $100 per month! She explained all the benefits and additional savings I would be receiving! Thank you so much Jenny for your dedication is helping the community!"
Profile photo of Kim Spencer

Kim Spencer

October 21, 2023

5  out of  5
rating by Kim Spencer
"Steve has been my agent for a long time. He always goes above and beyond to make sure I'm taken care of. Most recently, he drove to Loudon to retrieve a key fob from my totaled car. I've had it for about 40 years and forgot to remove it from the key after I was hit."
Profile photo of Troy Lowe

Troy Lowe

October 11, 2023

5  out of  5
rating by Troy Lowe
"I love doing business with Steve Irwin State Farm. Jeannie, Charlotte and Jennie are always helpful and I can't say enough good things about Steve."
Profile photo of Will Soteros

Will Soteros

October 9, 2023

5  out of  5
rating by Will Soteros
"Everyone at Steve Irwin's branch is really great to work with. I frequently call them for quotes on cars I am looking to buy and they never seem annoyed and are willing to help with whatever I need."
Profile photo of Brittany Houser

Brittany Houser

September 22, 2023

5  out of  5
rating by Brittany Houser
"Always had excellent service from Steve and the girls in the office! They have the best insurance rates and are so kind to speak with on the phone and in person."
Profile photo of Adam Morrell

Adam Morrell

September 14, 2023

5  out of  5
rating by Adam Morrell
"Everyone is so kind to work with and happy to help everytime I call!"
Profile photo of Angela Scarberry

Angela Scarberry

September 13, 2023

5  out of  5
rating by Angela Scarberry
"Steve and his staff are amazing! They are so nice and professional everytime I go in to update my policies or have any concerns. They had the best rate for me and my family, especially since I have so many cars to insure. I am sure we drive them crazy with all the changes we have! Thank you guys!"
Profile photo of Kris Dickman

Kris Dickman

March 22, 2023

1  out of  5
rating by Kris Dickman
"I contacted Steve Irwin because my monthly premium kept changing. When I called into the office, I heard the secretary making rude comments about me. Once I had canceled, State Farm would not refund my money. Steve promised to refund but did not follow through on anything he said he was going to do. Worst experience with Insurance in 40 plus years of purchasing insurance."
We responded:
"I am very sorry for your experience with us. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience. My goal is to go above and beyond for our customers. "
Profile photo of Brendan Moyer

Brendan Moyer

January 21, 2023

5  out of  5
rating by Brendan Moyer
"Steve is the best. If you can't make it into the office. He will come to you. Steve customer service is excellent. The only State Farm agent I'll be doing business with."
We responded:
"Brendan thanks buddy we appreciate that and we appreciate you too. Take care and let us know if you need anything."
Profile photo of Angela Bean

Angela Bean

January 5, 2023

5  out of  5
rating by Angela Bean
"Me and my parents have had insurance at Steve's office since he opened, Steve and his team members are more like family!"
Profile photo of Stump Solutions

Stump Solutions

January 3, 2023

5  out of  5
rating by Stump Solutions
"My family and I have used Steve and his crew for many years now! The team is always responsive and goes above and beyond to make our life’s easier! Highly recommend!!"
Profile photo of Tracy Belser

Tracy Belser

January 3, 2023

5  out of  5
rating by Tracy Belser
"Known Steve Irwin for 20 plus years. Wouldn’t trust my insurance with anyone else. He and his staff are always so helpful."
Profile photo of Dave Mitarnowski

Dave Mitarnowski

January 3, 2023

5  out of  5
rating by Dave Mitarnowski
"Steve has been our agent for 20+ years would not go anywhere else"
Profile photo of Michelle “Phoenix” Barker

Michelle “Phoenix” Barker

October 14, 2021

5  out of  5
rating by Michelle “Phoenix” Barker
"The ladies in the office are a delight and always so helpful when I call with a question."
We responded:
"Thank you Michelle!! We appreciate your business! We're only a call away!"
Profile photo of Stephen Lowe

Stephen Lowe

July 28, 2021

5  out of  5
rating by Stephen Lowe
"Extraordinarily responsive and helpful. Easy to get ahold of, and prompt on addressing any questions and issues that arise."
We responded:
"Thank you Stephen we appreciate your business. Please let us know ANY time you need anything"
Profile photo of David Nutter (Dv8 Nutt)

David Nutter (Dv8 Nutt)

May 5, 2021

5  out of  5
rating by David Nutter (Dv8 Nutt)
"They have some really great people here. Both Steve and Jeanie have helped me in so many ways. If you're looking people to trust with your car insurance and it not be a headache, this is certainly the place to go. Absolutely wonderful service!"
We responded:
"Thank you so much David!! We appreciate you so much!"
Profile photo of mnt dwller

mnt dwller

February 18, 2020

5  out of  5
rating by mnt dwller
"Steve is a wonderful man and I always feel better after I leave the office."
We responded:
"We appreciate each and every one of our customers!! Thank you for your feedback!"
Profile photo of Teresa S.

Teresa S.

October 19, 2019

5  out of  5
rating by Teresa S.
"Good people there!"
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Bri

March 20, 2019

5  out of  5
rating by Bri
"Great and helpful"
Profile photo of BJ Walker

BJ Walker

February 28, 2019

5  out of  5
rating by BJ Walker
"I have used Steve for many years. His office is always so helpful and friendly. Not only does Steve go out of his way to help me with any issues I have, he puts up with all of my annoying questions and needs. We just moved to Florida, and we are staying with State Farm, but I’m completely bummed I have to leave Steve and his office staff!"
Profile photo of Jessica Smith

Jessica Smith

October 8, 2018

3  out of  5
rating by Jessica Smith
"They're ok a little high"